Job Role: Retail Head (Head of EBO)
Role Summary:
Lead the EBO business with end-to-end ownership of revenue, profitability, store operations, customer experience, and network expansion. Build and scale a high-performing retail business by driving store productivity, operational excellence, and sustainable growth.
You should apply if you have:
- A strategic and commercially driven approach to building and scaling a retail business.
- Strong business acumen with an understanding of retail economics and profitability.
- The ability to lead large, cross-functional teams and drive business outcomes.
- A customer-centric mindset with a focus on building a strong in-store experience.
- A hands-on approach to problem-solving, decision-making, and organisational growth.
You should not apply if you:
- Have experience limited to managing individual stores rather than multi-location retail businesses.
- Prefer functional ownership over end-to-end business accountability.
- Are uncomfortable working with financial targets, budgets, and business performance metrics.
- Lack experience in leading teams and managing multiple business functions.
Skills Required:
- Retail Business Strategy and P&L Management
- Revenue and Gross Margin Management
- Financial Planning, Budgeting, and Forecasting
- Multi-store Operations and Expansion
- Merchandise and Inventory Planning
- Commercial Negotiations and Vendor Management
- Customer Experience and Retail Excellence
- Leadership and Team Development
- Business Analytics and Performance Management
- Cross-functional Stakeholder Management
What will you do?
- Own the EBO business plan and P&L, driving revenue, gross margin, operating cost, and store profitability against annual operating plans. Set regional, store-level, and category targets, review performance, and drive corrective actions.
- Drive store productivity through walk-in growth, conversion, customer retention, pricing, and promotional strategies in collaboration with Growth, Operations, and Finance.
- Establish consistent store governance, sales processes, manpower planning, and operating standards to improve operational efficiency and frontline productivity.
- Lead profitable network expansion through site evaluation, business case approvals, lease negotiations, capital expenditure, and timely store launches. Monitor new-store performance and take corrective actions for underperforming locations.
- Oversee assortment planning, category mix, pricing architecture, inventory allocation, and replenishment in collaboration with Buying and Merchandise & Planning teams. Improve full-price sell-through while managing inventory ageing, markdown exposure, and stock availability.
- Drive a consistent customer experience through service standards, NPS, mystery shopping, visual merchandising, and complaint resolution. Partner with Brand and Marketing teams to strengthen in-store engagement.
- Lead and develop functional heads across Operations, Growth, Buying, Merchandise & Planning, Expansion, and Training & L&D, establishing clear accountabilities, performance scorecards, and leadership succession plans.
- Partner with HR on talent acquisition, employee retention, incentive structures, and performance management.
- Track and review key business KPIs across revenue, gross margin, profitability, walk-ins, conversion, inventory productivity, expansion, and customer experience.
Work Experience:
- 10–15 years of relevant experience in organised retail, D2C, consumer brands, or a similar retail business.
- Proven experience in managing multi-store retail operations with end-to-end P&L responsibility.
- Demonstrated success in scaling retail networks and driving business growth and profitability.
- Experience leading large teams and managing cross-functional business functions.
- Strong exposure to retail expansion, merchandising, inventory management, and commercial operations.
Location: Delhi NCR (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible Timings
- Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver. We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to date, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute to further advancing the continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.
